To Whom it may concern:
I have been trying to get someone in the customer service dept. to follow through with an order I placed at the begging of July and no one will return my phone calls. Knight Service Dept. is telling me through e-mail that I have received my order when I haven't, and when I try to respond to there email it comes by "undeliverable". So I have to generate a new email every time I want to say something to customer service. Is this what I can expect through the new ownership at Knight Muzzleloader?? If so than I will switch to Thompson Center.. If this issue is not resolved I will contacting the Better Business Bureau.
Michael Clutts
Las Vegas NV
Knight Muzzleloader Customer Service
Re: Knight Muzzleloader Customer Service
Sir
I had the same issue, and still having issues. I ordered a Ultra Lite (western edition) on May 28th, I must of called like 6 times after 3 weeks my status didnt change, no return calls - then I filled out their customer service form on their website - and finally got a person to respond and gun showed up after 4 weeks. Problems continued - they shipped the wrong #11 nipple (wrong thread) so wrote on the online form, and they sent me a new one - i thought finally I can shoot this baby - nope - on loading up a #11 the firing pin doesnt hit the cap, tried the musket nipple and same. Wrote customer service, was told to expect a call from warranty department - 1 week latter no call, just wrote again tonight.
Not my idea of the legendary customer service folks tout about Knight ...
Every time I call their number I get told they are on "off season" hours ... but never got them even when calling at odd hours - and never got a call back. It seems to me there is no one really managing the business.
Spent $900 on this rifle that wont go bang 2 months after purchasing it. I may join you contacting BBB if not resolved soon and write of my experience in my hunting mag subscriptions.
Regards
I had the same issue, and still having issues. I ordered a Ultra Lite (western edition) on May 28th, I must of called like 6 times after 3 weeks my status didnt change, no return calls - then I filled out their customer service form on their website - and finally got a person to respond and gun showed up after 4 weeks. Problems continued - they shipped the wrong #11 nipple (wrong thread) so wrote on the online form, and they sent me a new one - i thought finally I can shoot this baby - nope - on loading up a #11 the firing pin doesnt hit the cap, tried the musket nipple and same. Wrote customer service, was told to expect a call from warranty department - 1 week latter no call, just wrote again tonight.
Not my idea of the legendary customer service folks tout about Knight ...
Every time I call their number I get told they are on "off season" hours ... but never got them even when calling at odd hours - and never got a call back. It seems to me there is no one really managing the business.
Spent $900 on this rifle that wont go bang 2 months after purchasing it. I may join you contacting BBB if not resolved soon and write of my experience in my hunting mag subscriptions.
Regards
Re: Knight Muzzleloader Customer Service
I'm with you guys. I can't get in touch with customer service for the life of me. I am wanting to purchase an Ultra Lite rifle and have some questions. I can't get any response, either by email or phone. Makes me wonder if I should start looking at other brands.
Re: Knight Muzzleloader Customer Service
Sportsmans Warehouse sells the Ulite for less.TheHardWay wrote:I'm with you guys. I can't get in touch with customer service for the life of me. I am wanting to purchase an Ultra Lite rifle and have some questions. I can't get any response, either by email or phone. Makes me wonder if I should start looking at other brands.
http://www.sportsmanswarehouse.com/spor ... view/false
Green Mountain 54-120 Brush Gun
Elite 45 blued
Original DISC 45 SS
LRH 52cal
Elite 45 blued
Original DISC 45 SS
LRH 52cal
Re: Knight Muzzleloader Customer Service
Except they are sold outGMB54-120 wrote:Sportsmans Warehouse sells the Ulite for less.TheHardWay wrote:I'm with you guys. I can't get in touch with customer service for the life of me. I am wanting to purchase an Ultra Lite rifle and have some questions. I can't get any response, either by email or phone. Makes me wonder if I should start looking at other brands.
http://www.sportsmanswarehouse.com/spor ... view/false
Re: Knight Muzzleloader Customer Service
Sportsmans Guide has them too but not as cheap
Maybe these guys. https://www.kitterytradingpost.com/hunt ... zzleloader
Maybe these guys. https://www.kitterytradingpost.com/hunt ... zzleloader
Green Mountain 54-120 Brush Gun
Elite 45 blued
Original DISC 45 SS
LRH 52cal
Elite 45 blued
Original DISC 45 SS
LRH 52cal